RETURNS AND REFUNDS POLICY
Last updated: June 8, 2026
General information
We want you to be satisfied with your OrigaLux purchase. This policy explains the conditions for returns, exchanges, withdrawals, defective items, non-received orders, and refunds for orders placed on https://origa-lux.com/.
Customer support: infos@origa-lux.com
Right of withdrawal for European consumers
For consumers located in the European Union, you have 14 days from receipt of your order to exercise your right of withdrawal without giving a reason. For orders delivered in several shipments, the 14-day period starts from receipt of the last item.
To exercise this right, contact us at infos@origa-lux.com and clearly state your wish to withdraw. Include your name, order number, email address used for the order, and the products concerned.
Return conditions
To be accepted, a return must be reported to customer support in advance. The product must be returned within 14 days after your withdrawal request, new, complete, clean, in resellable condition, and without signs of actual use beyond reasonable visual and functional inspection. Accessories, including the charging cable where supplied, must be returned with the product. Original packaging is strongly recommended.
Returned products that are damaged, incomplete, used beyond reasonable inspection, or unsuitable for resale due to the customer may be refused or refunded only partially where permitted by applicable law.
Defective or incorrect items
If you receive a defective, damaged, or incorrect item, contact us as soon as possible at infos@origa-lux.com with your order number, a description of the issue, and photos or videos where useful. After review, we may offer a replacement, refund, or other appropriate solution.
Return shipping costs
Unless the return is due to a defective, damaged, or incorrect item confirmed by us, return shipping costs remain the customer’s responsibility. We recommend using a tracked shipping service.
Refunds
Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Non-received orders
If tracking indicates a parcel is delayed, blocked, or potentially lost, contact us so we can investigate with the carrier or logistics partner. If the parcel is confirmed lost after investigation, we may offer a replacement, reshipment, refund, or another appropriate solution.
Contact
For all return and refund requests, contact: infos@origa-lux.com.