SHIPPING POLICY
Last updated: June 27, 2026
Shipping zones
OrigaLux currently ships to the destinations available at checkout. Depending on the customer’s market, this may include the United States, France, and Belgium. If a destination is not available at checkout, it means we do not currently ship to that destination.
Shipping fees
For United States orders, standard tracked shipping is $9.99. Free shipping applies to orders over $80.
For France and Belgium orders, shipping fees and free-shipping thresholds are displayed at checkout according to the market settings applicable to the order.
The shipping fee applicable to your order is always displayed before payment confirmation.
Processing and delivery times
Estimated delivery is 12 to 14 business days after payment confirmation. This estimate includes order processing, preparation, transfer to the logistics partner, shipping, and delivery to the address provided by the customer.
Delivery times are expressed in business days, excluding weekends and public holidays. Delivery times may be extended during high-volume periods, promotional events, holidays, Black Friday, or events outside our control.
Order tracking
When tracking is available, a shipping confirmation email containing a tracking link or tracking number is sent after the order has shipped. Tracking may take 24 to 72 hours to become fully active after activation by the carrier or logistics partner.
Delayed or lost parcels
If a parcel appears blocked, delayed, or lost, contact customer support at infos@origa-lux.com. We will investigate with the carrier or logistics partner. If the parcel is confirmed lost after investigation, we may offer a replacement, reshipment, refund, or another appropriate solution.
Customs and import duties
Depending on the destination country, import duties, taxes, or customs fees may apply. If they are not collected at checkout, they remain the customer’s responsibility where applicable.
Customer responsibility
The customer is responsible for providing a complete and accurate delivery address. If an order cannot be delivered due to an incorrect or incomplete address, additional costs or delays may apply.